Refund policy

We want you to love your purchase — if something's not quite right, we're here to help.

Returns

We gladly accept returns within 14 days of delivery. Please note that all approved returns are issued as store credit to your Philly Love account. Store credit never expires and can be used anytime on future purchases at shopphillylove.com.

Return Eligibility

Items must be in their original condition: unworn, unused, with tags attached, and in original packaging. A receipt or proof of purchase is required.

How to Start a Return

To initiate a return, contact us at support@shopphillylove.com. Once approved, you'll receive a Return Authorization (RA) number. This number must be clearly written on the outside of your package. Returns without an RA number will not be accepted.

Return Shipping

Approved returns should be sent to: Philly Love, 125 Anchorage Drive, Ocean City, NJ 08226. Return shipping costs are the responsibility of the customer and are non-refundable. We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us right away so we can make it right.

Final Sale Items

Items marked final sale, gift cards, and custom or personalized products are not eligible for return.

Exchanges

The fastest way to exchange an item is to return it for store credit and place a new order.

Store Credit

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your store credit will be issued within 3 business days. You'll receive an email when it's ready to use, and it can be applied at checkout when you're logged into your account.

Contact Us

Questions? We’ve got you. Reach out anytime at support@shopphillylove.com

Thanks again for shopping Philly Love 💚